Shipping policy
Order Processing & Dispatch
We prepare and dispatch all customer orders within 1–4 business days to minimize waiting periods, allowing you to receive your purchased items in a timely and efficient manner.
International Shipping & Delivery Time
Our standard international shipping typically takes 6–14 days to reach global destinations. Delivery timelines may vary depending on location and local logistics conditions. Customers can select the expedited rush shipping option at checkout for faster delivery services.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time according to your order weight and shipping destination. The final shipping cost is clearly displayed at checkout prior to payment, with no hidden fees or undisclosed surcharges.
Customs Duties & Import Taxes
International shipments may be subject to customs duties or import taxes set by local customs authorities. All such charges are the sole responsibility of the order recipient. We advise reviewing your local import regulations before placing an order to prevent unexpected additional costs.
Packaging & Shipping Protection
We utilize high-strength, shockproof packaging materials designed to secure items and maintain product condition during transit, especially for fresh goods.
For all high-value orders, optional shipping insurance is available for selection at checkout, providing reliable protection and extra peace of mind during shipment.
Delivery Inspection & After-Sales Service
Please inspect the outer packaging carefully upon delivery. If you discover packaging damage, leakage, or severe deformation, take photographic evidence, refuse to sign for the parcel, and contact our support team immediately.
If any product defects or quality issues are identified after delivery confirmation, please contact our customer support within 48 hours. We will verify the issue and provide suitable return, exchange, or other reasonable solutions.
Customer Support
If you have any questions regarding shipping arrangements, customs clearance, or delivery procedures, our dedicated customer support team is available to assist you. Feel free to reach out anytime for professional guidance via email: contact@finlspace.shop or phone: +64 27 910 3847.
Thank you for choosing FINLEY JAMES BYRNE! We continuously refine our logistics solutions to deliver a faster, safer, and worry-free online shopping experience for all customers.